Working with the right Business Central partner for implementation support and ongoing optimization is critical. Your current Business Central partner is holding you back if they’re not providing the guidance, support, or expertise your organization needs. It’s time to find a new D365 BC partner when there are recurring issues, poor communication, or if your needs have outgrown the provider’s capabilities.
Here’s how to know when it’s time for a change—and why the right Dynamics 365 Business Central partner can make all the difference.
Finding the right Business Central partner is crucial. They need to ensure your Dynamics 365 Business Central system runs smoothly and supports your business growth. However, if your partner isn’t meeting your expectations, you may be facing more challenges than solutions.
Here are four key signs it’s time to rethink your relationship with your current Dynamics 365 Business Central partner.
1. Poor Communication and Slow Response Time
Do you struggle to get timely updates, answers to questions, or have experienced slow support? Communication is the backbone of any successful partnership. Your Business Central partner should be easy to reach and quick to respond.
Scenario: It’s year-end and your Finance Team is closing, but Business Central keeps generating errors in your report. You urgently phone your partner and open a support ticket, but get no response for days. This delay disrupts operations and makes it harder to stay on schedule. This lack of responsiveness signals a need for a partner who prioritizes your business and offers timely support.
Economic Impact: Miscommunication or a complete breakdown in communication between businesses and their ERP partners is one of the primary reasons for project failures. According to statistics gathered from CIO’s, 32% of ERP implementations fail due to communication issues. This can result in wasted time, delayed projects, and increased costs for your business.
Pain Point: If you find yourself constantly chasing down your partner for updates or having to fix the same issues over and over, this indicates that your partner is no longer invested in the relationship. Over time, this erodes your trust in them and leads to frustration, project delays, and system inefficiencies.
2. Lack of Expertise or Understanding of Your Industry
Not all Business Central partners are created equal. Your business and industry are unique, as are your processes. Does your current partner provide poor advice, inefficient systems, and misses opportunities for optimization? That means your D365 BC Partner does not have the knowledge or expertise to properly utilize Business Central.
Scenario: A retail company has specific inventory and sales reports requirements. Their partner doesn’t understand the industry and keeps delivering overly complicated, irrelevant reports. This indicates the partner is likely not leveraging Business Central’s reporting capabilities correctly. Which means that a more knowledgeable partner could tailor Business Central reports to your industry’s unique needs.
Economic Impact: According to the Panorama Consulting 2024 ERP Report, companies with poorly tailored ERP systems can experience up to 20% revenue loss from operational inefficiencies. Furthermore, studies show that 50-60% of ERP implementations fail when partners lack the necessary industry knowledge to guide businesses effectively
Pain Point: Without an industry-specific partner, businesses face subpar implementations that drain resources, hinder productivity, and limit growth potential.
3. Failure to Scale with Your Growing Business
As your business grows, so do the demands on your ERP system. If your partner can’t scale with you, it can lead to performance issues, inefficient processes, and operational bottlenecks. Your Business Central partner should be able to anticipate your needs and help you plan for future growth.
Scenario: Your business expanded into new regions. It now needs multi-currency support, advanced reporting, and additional modules for different departments. However, your current Business Central partner lacks the experience to handle these upgrades or keeps suggesting unnecessary workarounds. This leaves your business operating below its potential.
Economic Impact: A McKinsey study shows that companies with poor ERP scalability suffer up to 40% higher operational costs due to inefficiencies, manual processes, and system limitations. These bottlenecks often stem from a lack of advanced configurations, automated workflows, or multi-entity support, which a more capable partner could resolve.
Pain Point: If you’ve tried expanding your operations and noticed that your system struggles to handle the added complexity—perhaps financial reports take too long to run or the system lags during peak hours—it’s likely because your partner hasn’t scaled your Dynamics 365 setup accordingly.
4. No Strategic Guidance or Proactive Recommendations
Your Business Central partner should not only fix problems but also help you get the most out of your Dynamics 365 system. Does you partner offer proactive advice or suggest ways to improve system performance, automate processes, or integrate new features? If not, they may be holding your business growth back.
Scenario: You notice that your current Microsoft Business Central partner has never suggested any improvements or upgrades, even though your business processes have evolved significantly. You realize your competitors are benefiting from AI and Copilot, advanced automation, and data analytics tools, but your partner hasn’t mentioned how Business Central could support these initiatives. Their lack of strategic vision is a clear sign it’s time to switch to a partner who’s focused on helping you stay competitive.
Economic Impact: A study by IDC found that businesses that don’t upgrade their ERP or don’t optimize existing systems can lose up to 20-30% of productivity annually due to outdated processes and systems. If your partner isn’t proactively suggesting system improvements or integrating new features, your company could be leaving significant efficiency gains—and profit—on the table.
Pain Point: If your partner isn’t knowledgeable about the latest Business Central features—like automated workflows, AI-driven insights, or integrations with Microsoft Power BI—it’s a red flag that they’re not capable of driving your business forward. Sticking with them could cost you competitive advantage in your industry.
What to Look for in a New Dynamics 365 Business Central Partner: A Helpful Checklist
Choosing a new Microsoft Dynamics 365 Business Central partner can impact the efficiency and growth of your business. Switching due to poor service, outgrowing your current provider, or simply seeking a better fit, it’s essential to know what qualities and capabilities to look for.
1. Proven Experience with Dynamics 365 Business Central
Ensure your new partner has extensive experience with Dynamics 365 Business Central. This includes implementations, migrations from Dynamics GP / Dynamics NAV / other ERP’s, support, training, and development.
- Ask About: The number of Business Central implementations they’ve completed, industries served, and case studies demonstrating success.
- Look For: Microsoft Solutions Partner designation for Business Applications, which indicates a high level of expertise and commitment to the platform. Dynamics 365 Business Central Functional Consultant certification badge, which validates the skills and knowledge to implement core application setup processes for small and medium sized businesses.
2. Deep Understanding of Your Industry
Your partner should have a clear understanding of your industry’s unique challenges and be able to tailor Business Central to meet those needs.
- Ask About: Industry-specific solutions and customizations they’ve implemented for clients in your sector.
- Look For: A track record of working with businesses in similar industries, and a partner that is proactive in keeping up with industry trends and regulations.
3. Comprehensive Support and Fast Response Times
Ensure the Business Central partner offers a robust support plan that aligns with your operational needs and has fast response times.
- Ask About: Their Service Level Agreements (SLAs) for support, average response time, and availability for after-hours support.
- Look For: A partner with a dedicated support team that can handle issues promptly and prevent downtime. Offers different tiers of support packages, including pre-purchasing hours of support to be used as needed.
4. Strong Communication and Transparency
A successful partnership requires open, consistent communication and transparency, especially during implementation and upgrades.
- Ask About: How they communicate during project phases, how often you’ll receive updates, and how they handle unexpected issues.
- Look For: Clear communication protocols, such as a project manager or dedicated point of contact to streamline information flow. A well documented plan, budget and project scope to ensure project stays on track and meets your needs.
5. Customization and Integration Capabilities
Your partner should be able to customize Dynamics 365 Business Central to your specific business processes and integrate with other systems.
- Ask About: Custom development capabilities, experience with third-party integrations, and success stories of similar projects.
- Look For: Expertise in tailoring Business Central modules and integrating with other tools like Microsoft Power BI, Dynamics 365 Sales, Microsoft 365 or external software systems. Does the partner have in house development teams or experience developing apps for Business Central.
6. Proactive Strategic Guidance
Your partner should not only fix issues but also provide ongoing strategic advice to help you optimize your Business Central ERP system.
- Ask About: How they keep clients updated on new Business Central features, potential upgrades, and best practices for improving processes.
- Look For: A partner that offers regular system reviews and strategic planning sessions to ensure your system evolves with your business. Does the Business Central partner develop and share how-to articles, new feature or tips webinars, or is involved in the Microsoft Partner community.
7. Positive Client References and Reputation
Always request references and research the Business Central partner’s reputation within the Dynamics 365 community.
- Ask About: Client testimonials, references you can contact, and any Microsoft or industry awards the partner has received.
- Look For: Positive reviews on trusted platforms like Google, CloudTango, ERPSoftwareBlog, references from clients in similar industries, and recognition from Microsoft as a trusted partner.
8. Clear Implementation and Migration Processes
If you’re migrating from Dynamics NAV, Dynamics GP, or another system, ensure the partner has a well-defined migration process and experience.
- Ask About: Their experience with migrations, typical timelines, and any risks involved in the transition.
- Look For: A detailed migration roadmap with clear milestones, potential challenges, and steps for ensuring data integrity and system performance.
9. Focus on Scalability and Future Growth
Your Dynamics 365 partner should be able to scale the Business Central system as your business grows and evolves.
- Ask About: How they plan for future growth, additional modules that could be added, and scalability features.
- Look For: A partner that offers long-term planning solutions, ensuring that your system can easily accommodate new users, processes, and functionalities. Looks for ways to optimize apps and customizations.
10. Transparent Pricing and Contract Terms
Ensure there are no hidden fees or unexpected costs, and that you fully understand the pricing structure before committing.
- Ask About: Pricing models, contract flexibility, and any additional costs for customizations, support, or upgrades.
- Look For: A transparent, upfront pricing model that clearly outlines all costs and contract terms, with no surprises down the road. A great Business Central partner can guarantee their proposal.
11. (BONUS) Insider Tip: Look for a Partner with Direct Access to Microsoft Resources
Not all Dynamics 365 Business Central partners have the same level of access to Microsoft’s internal teams, product roadmaps, and exclusive training resources. A truly well-connected Microsoft partner can leverage their direct Microsoft relationships to expedite support, and offer deeper insights into the platform’s future developments.
- Ask About: Their level of involvement with Microsoft’s Partner Network, how often they participate in exclusive Microsoft events, and whether they have access to Microsoft’s product development teams.
- Look For: A partner who can not only implement your system but also give you an edge by tapping into Microsoft’s internal resources. This insider access can mean faster resolution to critical issues, first-hand insights on upcoming features, and customized solutions that align with Microsoft’s long-term vision for Dynamics 365 Business Central.
Why This Matters
This level of connection is something only top-tier partners have, and it can make a massive difference when it comes to long-term success. A partner who is closely integrated with Microsoft can often solve issues quicker, customize solutions more effectively, and ensure your system is always up-to-date with the latest features and optimizations—giving you a competitive advantage.
What to Expect During a Business Central Partner Transition
Switching to a new Dynamics 365 Business Central partner can seem daunting, but the process is actually straightforward and can bring immediate benefits to your business. Here’s what you can expect, and how smoothly the transition can be handled:
Prerequisite: Changing Dynamics Partner of Record in Microsoft Admin Center
Before your new Business Central partner can get started, you need to update your Dynamics Partner of Record in the Microsoft Admin Center. To do so, follow these steps:
- Go to your Microsoft admin center.
- Select the subscriptions that you want to change. Look for Dynamics 365 Business Central.
- On the subscriptions details page, under Partner information, select Remove.
- To add a different partner, type the Microsoft Partner Network ID for the new partner. You can get the partner’s Microsoft Partner ID by asking the partner for it.
- Select Add.
1. Initial Assessment
Your new Business Central partner will start by evaluating your current Dynamics 365 setup. This System Review includes understanding how your system is configured, identifying any issues, and determining opportunities for optimization. This step ensures they fully understand your business needs and objectives.
What to Expect: A comprehensive review of your current setup with no disruption to your daily operations. The goal is to pinpoint areas for improvement and understand where your needs are not being met by your current partner.
2. Knowledge Transfer
Your new Dynamics 365 Business Central partner will gather essential information about your existing processes and workflows. If you have documentation from your previous D365 Business Central partner, they will use it to ensure a seamless handover. This allows them to take over system management without any interruptions.
What to Expect: Clear communication and a quick transfer of knowledge, ensuring they’re fully prepared to manage and improve your system.
3. Smooth Transition and Onboarding
Once the assessment and knowledge transfer are complete, your new Microsoft Dynamics 365 Business Central partner will take over business management solution. During this phase, they will introduce themselves to your team, set up support channels, and outline their plan for enhancements or fixes.
What to Expect: A seamless switch with no downtime or disruption to your business. Your team will have access to the new partner’s support and resources right away.
4. Immediate Improvements
Your new partner will prioritize fixing any outstanding issues and optimizing your Dynamics 365 Business Central system based on the initial assessment. You’ll quickly see improvements in performance, system efficiency, and user satisfaction.
What to Expect: Immediate results with faster workflows, optimized processes, and quick resolution of ongoing issues.
5. Ongoing Support and Strategy
Beyond just managing your system, your new Dynamics 365 BC partner will provide ongoing support and strategic guidance. They’ll work with you to continuously improve your system, suggest new features, and ensure your Business Central setup evolves with your business needs.
What to Expect: A partner who is actively involved in driving your success and is always available to support your team. Regular updates, proactive recommendations, and long-term planning will be part of the service.
How Long Does It Take to Change Business Central Partners?
The entire transition process can often be completed within as little as a few weeks, depending on the complexity of your system. The switch is quick, painless, and designed to deliver instant benefits.
The Bottom Line
Switching to a new Dynamics 365 Business Central partner is a win-win. You’ll get a fresh start with a more responsive, knowledgeable partner who can help you maximize the potential of your system—without the headaches. The transition is smooth, with immediate improvements and ongoing support to ensure your business thrives.
Why 360 Visibility is the Right Dynamics 365 Business Central Partner
At 360 Visibility, we bring the expertise and dedication you need to get the most from your Dynamics 365 Business Central solution. As a Microsoft Solutions Partner with designation in Business Applications, Modern Work, Security, and Infrastructure and Azure, we have proven success across industries, with 20+ years of experience helping businesses optimize their systems. Our process ensures a smooth transition and fast results, starting with a detailed business impact assessment, system review and continuing with ongoing support and strategic guidance.
We are committed to transparency, offering tailored solutions, responsive support, and real-time insights that align with your business goals. With a track record of successful implementations and satisfied clients, 360 Visibility is here to ensure your Business Central setup evolves as your business grows. Our focus is on your success, ensuring that your system runs efficiently, and you get the maximum return on investment.
Partner with 360 Visibility for Your Success
If your current Business Central partner isn’t delivering or you’re ready for a partner who truly understands your business, now is the time to act. Don’t settle for less than you deserve. Let us show you how seamless and impactful a change can be.
Contact us today for a free consultation—because your success is our mission.
