Project at a glance
Pain Specialists of America (PSA) faced challenges with their Managed Services Provider (MSP), including lack of transparency, cost management issues with Azure Cloud Servers, and restricted administrative privileges, hindering their ability to manage critical IT infrastructure effectively.
20%
By transitioning to internal IT management with 360 Visibility, Pain Specialists of America (PSA) achieved a 20% reduction in overall IT costs.
30%
Implementing Microsoft Intune for device management and Datto for Microsoft 365 backup, PSA enhanced their IT security and operational efficiency, resulting in 30% fewer security incidents and reduced downtime by 15% due to streamlined device management and robust data protection measures.
The Tools
Products and services implemented
Service
Cloud Infrastructure Advisory
Implementation
Microsoft Intune for Device Management
Implementation
Microsoft Defender for Endpoint
Implementation
Datto for Microsoft 365 Backup
The Challenge
Transitioning from MSP Dependency to Internal IT Management
"We realized our MSP was causing more harm than good. We had no control over our IT infrastructure and they were blocking our staff from making necessary changes. That’s when we turned to 360 Visibility. With their help, we were able to take control of our IT needs and improve our security posture. I highly recommend them to any organization looking to do the same."
Robert Stringham
VP of Business Operations - Pain Specialists of America
The Solution
Enhancing security and operational efficiency with advanced technologies like Microsoft Intune and Datto
PSA began working with 360 Visibility, a Microsoft Cloud Partner, to find a new solution for their IT management needs. After conducting a thorough analysis of PSA’s IT infrastructure, 360 Visibility recommended that PSA move away from their MSP and manage their IT needs internally with licensing and advisory support services from 360 Visibility.
To make the transition as smooth as possible, 360 Visibility worked closely with PSA’s IT staff to ensure that they had the necessary training and support to manage their own IT infrastructure. They also provided licensing support for PSA’s Microsoft Azure cloud services and offered ongoing advisory services to ensure that PSA’s IT infrastructure remained optimized and efficient.
As part of their solution to move away from their MSP and manage their IT needs internally, 360 Visibility implemented additional technologies to support PSA’s IT infrastructure. These technologies included Microsoft Intune for device management and Microsoft Defender for Endpoint to protect workstations and Servers. These replaced the gap left by the MSP who had used a 3rd party Remote Management and Monitoring system for device management and security.
The Results
Advanced technologies further fortified their IT environment, ensuring robust data protection and operational efficiency
1
Cost Reduction:
PSA significantly reduced overall IT costs by managing their own IT infrastructure.
2
Enhanced Control:
They gained greater control over their IT infrastructure, optimizing it to meet specific operational needs.
3
Improved Security:
PSA strengthened IT security by managing administrative privileges internally and ensuring data protection.
4
Additional Protections:
Implementation of Datto for Microsoft 365 backup and Microsoft Intune for security and device management provided additional layers of protection, enhancing overall IT infrastructure security and operational efficiency.
"Working closely with Pain Specialists of America, our goal was to seamlessly transition their IT management and enhance their operational capabilities. Through strategic planning and robust support, we empowered PSA to achieve greater control over their infrastructure and elevate their security posture, ensuring they could focus on their core mission with confidence."
Jason Meilleur
Cloud Solutions Director - 360 Visibility
